Privacy Policy

Effective Date: July 9, 2026

At Ellerslie Physiotherapy & Wellness, we respect your privacy and are committed to protecting your personal and medical information. This Privacy Policy details how we collect, use, and safeguard your data in compliance with the Alberta Personal Information Protection Act (PIPA) and the Health Information Act (HIA) where applicable.

Information We Collect

To provide you with high-quality healthcare and administrative services, we collect:

• Identity & Contact Data: Your full name, birth date, phone number, email address, and home address.
• Health & Medical Records: Your medical history, physical assessments, treatment notes, and progress reports.
• Financial & Insurance Data: Insurance policy numbers, direct billing details, claim histories, and payment information.
• Third-Party Reports: Accident reports or medical documentation related to Motor Vehicle Accidents (MVA) or Workers’ Compensation Board (WCB) claims.

How We Use Your Information

We use your information strictly to:

• Assess, diagnose, and deliver personalized therapeutic treatments.
• Process direct billing with your insurance provider, WCB, or auto insurance adjusters.
• Manage appointment bookings, cancellations, and send reminders.
• Comply with legal and regulatory requirements set by provincial health colleges in Alberta.

Information Sharing & Disclosure

We do not sell or lease your personal data. Your information is only shared with third parties under the following conditions:

• With Your Consent: Sharing records with your family doctor, specialist, or legal representatives.
• Insurance & Claims Processing: Submitting required data to extended health insurers, WCB Alberta, or auto insurance adjusters to process payments.
• Legal Duty: If required by law, subpoena, or provincial regulatory bodies.

Data Security

We implement strict physical, electronic, and administrative safeguards to protect your records. Your electronic health files are stored on secure, encrypted, and password-protected software that complies with Canadian healthcare privacy standards.

Your Rights

You have the right to request access to your personal and medical records, or to request corrections if you believe an error exists. To make a request, please contact our clinic management directly.

Contact us at: